Chiclife (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit chiclife.info, use our services, register an account, make purchases, or subscribe to newsletters.
1. Personal Data We Collect
We may collect the following types of personal data:
Identity data: name, email address, phone number, delivery address, billing address
Account data: username, password, date of birth (optional)
Payment data: credit card details (processed by third-party payment providers; we do not store full card numbers)
Transaction data: order history, shopping cart, browsing history, product preferences
Technical data: IP address, browser type, device information, cookies, access time, page views
Communication data: customer service chats, emails, messages
2. How We Collect Personal Data
Directly from you: when you register, checkout, fill forms, or contact us
Automatically: via cookies, pixel tags, browser data, Google Analytics, Facebook Pixel, etc.
From third parties: payment processors, logistics partners, advertising partners
3. How We Use Your Personal Data
We use your personal data for:
Processing orders, delivery, returns, refunds, payment confirmation
Providing customer support and responding to inquiries
Improving website experience, analyzing traffic and shopping behavior
Sending order updates and promotional communications (you can unsubscribe anytime)
Conducting internal research, statistics, and market analysis
Complying with legal obligations and preventing fraud
4. Sharing Your Personal Data
We do not sell your personal data. We may share it with:
Payment processors (Stripe, PayPal, etc.) – limited to necessary payment info
Logistics and delivery companies (SF Express, DHL, etc.) – delivery address and phone only
Analytics and advertising partners (Google, Facebook) – anonymized or aggregated data
Legal authorities when required by law
5. Data Storage and Cross-Border Transfer
Your personal data is primarily stored in Hong Kong and/or secure cloud servers (possibly in Singapore or the US). We ensure any cross-border transfer complies with the Hong Kong Personal Data (Privacy) Ordinance and relevant standards.
6. Data Retention
We retain your personal data only for as long as necessary:
Order data: retained for 7 years after transaction (for tax and accounting purposes)
Account data: deleted upon account closure (except legally required portions)
Marketing data: stopped immediately upon unsubscribe
7. Your Rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (in certain cases)
Object to direct marketing (unsubscribe anytime)
Withdraw consent (may affect service)
Please email privacy@chiclife.info. We will respond within 40 days.
8. Cookies and Tracking Technologies
We use cookies to enhance your experience, including:
Essential cookies: login, shopping cart
Analytics cookies: Google Analytics (anonymized)
Advertising cookies: Facebook Pixel (retargeting)
You can manage non-essential cookies in your browser settings.
9. Children’s Privacy
Our website is not directed to children under 18. If we learn we have collected data from a child, we will delete it immediately.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date. Continued use of the website constitutes acceptance of the updated policy.
11. Contact Us
For any privacy inquiries, please contact:
Email:chiclife.studio2011@gmail.com
Address:shop28.tai po plaza nt Hong Kong
phone:+85297260605
Thank you for trusting Chiclife. We are committed to protecting your privacy.
